All scarves are lovingly packaged in paper and ribbon, often with an assortment of prints enclosed. If you are ordering a gift for someone and you would like a short letter enclosed, please leave a note at checkout with your request.
With the exception of pre-order items, everything is shipped free of charge within a week of order date, and a tracking number is emailed to you after the package is shipped. Packages are shipped from the US, and shipping time will vary depending on your location. The buyer is responsible for all import duties, which differ from country to country.
All products are inspected before being packaged and sent out, but if you find that there is an issue with your order (like a damaged or missing item) please reach out within 48 hours and we will discuss a solution.
I typically do not offer refunds on items unless they arrived damaged, but I will offer store credit if you wish to return something. If you wish to exchange an item, please understand that you will need to pay for shipping in both directions.